Customer Account Representative

Customer Account Representative

Plymouth MN USA 55447

Radia (http://radiaproducts.com) engineers, designs and builds paint mixers, material handling products and other equipment that deliver exceptional quality, reliability and performance.  Located in Plymouth, we seek a Customer Account Representative to join our busy customer service team. This fast paced position is focused on inbound customer inquiries and customer account development. We strive to provide excellent service and attention to our loyal client base in the US and Central & South America, and our customer service team is key to our success. English/Spanish bilingual speakers are encouraged to apply. If you seek a professional, growing company that values employees, customers and quality products, we hope to hear from you!

Our Customer Account Representative:

- Responds to and manages customer inquiries and expectations

- Processes orders and communicates product availability

- Answers and services inbound customer inquires

- Establishes and maintains customer relationships

- Resolves customer concerns and handles objections

- Stays attentive to, identifies and troubleshoots customer variances

- Prepares and tracks quotations & closes inbound sales

- Offers fast & courteous service maintaining Radia’s positive image in the marketplace

Qualifications:

- 4+ years customer service experience, manufacturing or distribution environment preferred

- AA or BA, preferred

- High attention to detail & process orientation

- Excellent communication skills

- Computer literate, proficient with CRM and Intermediate MS Office / Excel skills

Radia offers competitive compensation and full benefits. Interested applicants please forward your resume to our hiring resource, Red Seat. Red Seat is not a recruiter or employment agency but a contract HR company assisting us in the hiring process:  radia@redseat.com.  For more info, call Red Seat direct at (612) 405-2574. We will confirm receipt of your resume within two business days.

Customer Service Manager – Thriving Manufacturer

Customer Service Manager – Thriving Manufacturer

Plymouth MN 55447 USA

Radia (http://radiaproducts.com) engineers, designs and builds paint mixers, material handling products and other equipment that deliver exceptional quality, reliability and performance.  Our products include an industry leading line of paint mixers that are used throughout the world.   Located in Plymouth, we have an exciting opportunity for an experienced Customer Service Manager.

Our Customer Service Manager manages a 7-person Customer Service, Technical Service and Shipping team with responsibilities that include leading key initiatives focused on developing and improving department processes.  Key output includes supporting revenue growth by ensuring a continued high level of customer satisfaction.

Duties include:

- Maintain appropriate staffing levels to meet Department needs

- Hire, train, support and develop team members

- Lead and see key Customer Care Department initiatives to completion

- Coordinate with Production and Procurement Departments to plan for customer equipment demands as needed

- Monitor and evaluate customer interactions, assessing existing and establishing new metrics to measure key customer care indicators

- Resolve escalated customer concerns and complaints, as needed

- Encourage employee retention through recognition, motivation and training

- Participate in company management meetings and communicate department solutions, successes, and opportunities

Qualified candidates will have 5+ years Customer Service Management or highly related experience, a Bachelor or Associates degree in business management or related, and proven success facilitating and managing process improvement initiatives and meeting key metrics.  Intermediate skills with MS Office and knowledge of ERP and/or CRM, required.  We offer highly competitive annual compensation, full benefits and the opportunity to lead in a growing and forward-thinking organization.  We enjoy a fast paced, fun family-owned environment.

If your qualifications and interests match our needs, we look forward to reviewing your resume. To Apply please forward your resume to our hiring resource, Red Seat:  radiamanager@redseat.com    Red Seat is not a recruiter or employment agency but a contract HR company assisting us in the hiring process.  For more information, call Red Seat directly at (612) 405-2574.   We will confirm receipt of your resume within two business days. 

Sales Development Representative – Education

Sales Development Representative – Education

Minneapolis MN 55425 USA

We are Winsor Learning, an educational consulting organization providing the Orton Gillingham based Sonday System Program and Training to educators throughout the U.S.  Together with Orton Gillingham expert Arlene Sonday, we built an intervention program that is used effectively even by those with little background knowledge in literacy education to increase struggling students’ reading ability and scores.  Since 1997, we have helped more than 1800 school districts improve reading scores by providing Sonday System tools and training to more than 40,000 educators.  Our growing team seeks a Sales Development Representative for an exciting and fast-paced opportunity at our corporate office near the MSP Airport.

Our Sales Development Representative works closely with sales and administrative staff to identify and engage with potential clients and assist in creating and implementing customized solutions.  Duties include:

- Partner with outside sales to execute market development strategies including market analysis, prospect identification, database development, email and phone campaigns, appointment generation and follow up

- Develop and maintain strong relationships with key clients and partners, identifying and proposing solutions to meet client needs and add value while generating revenue for the company

- Prospect for new clients and maintain sales pipeline

- Participate in creation and implementation of customized client solutions and develop proposals

- Develop and manage client and prospect database

- Achieve or exceed personal goals and contribute to team and company revenue goals

- Participate in financial forecasting and project profitability 

Qualified applicants will bring 3 - 5+ years of inside sales and/or educational experience and past success in qualifying and developing leads.  Bachelor’s degree in sales and marketing, business, education or related is preferred.    We seek a flexible, energetic, detailed and engaging team member to partner with our growing organization.  Technical skills with MS Office tools and CRM technology required. 

This fast paced and varied role is integral to our team and our sales success.  Winsor Learning offers a highly competitive base salary, bonus and benefits.

Interested applicants please forward your resume to our hiring resource, Red Seat:  winsor@redseat.com.  Red Seat is not a recruiting company or agency but a contract HR company assisting us in the hiring process.  For more info on this position, call Red Seat direct at (612) 405-2574.  We will confirm receipt of your resume within two business days. 

Senior Automation Engineer

Senior Automation Engineer

Plymouth MN 55441 USA

PRI Robotics & Automation (www.prirobotics.com) located in Plymouth, MN is an experienced integrator of robotic systems with an extensive history of providing a variety of productive manufacturing solutions.  Our small and capable team solves manufacturing needs such as machine load/unload/tending, welding, dispensing, material handling, assembly, and material removal with custom designed automation solutions.  We seek a highly experienced and talented Senior Automation Engineer to lead our system design, application and mechanical design process.  This multi-discipline position is our go-to internal resource for creating and designing solutions. 

For this position, we seek an Automation, Mechanical, Manufacturing, Industrial or Systems engineer with deep experience in automation design.  This Senior-Level role offers an experienced engineer leadership and hands-on responsibilities from concept & machine design through testing & implementation in delivering a wide range of custom automated solutions.

Key Responsibilities:

• Collaborate with sales team on application/automation solution design
• Produce technical concept drawings and / or technical descriptions for proposed solutions
• Design and detail solutions in SolidWorks and collaborate with Project Management and Electrical / Controls team members during the product design stage
• Collaborate with design team on problem resolution and troubleshooting
• Contact and utilize expertise of suppliers, seeking input on component capabilities
• Specify purchased components such as motors, gears, and automation components to complete product/system build
• Serve as technical contact during product build and oversee testing
• Provide technical documentation and technical support as needed

Qualifications and Experience:

• A bachelor or master’s degree in mechanical engineering, or a related engineering field or a combination of education and experience is required
• A minimum of seven years of experience in automation design, machine design, development, and engineering of automation equipment
• Strong engineering fundamentals and experience designing custom manufacturing automation, as well as experience working with equipment suppliers
• Experience with machining/machine shop or welding capabilities, highly desired
• Robotics experience preferred

This opportunity is well suited to an experienced individual that seeks an environment where they have the opportunity to lead and fully develop unique and custom solutions for a variety of clients and industries.  PRI Robotics & Automation offers competitive annual compensation, opportunities for continued success, education and full benefits.

To Apply:  please forward your resume to our hiring resource, Red Seat:  pri@redseat.com.  Red Seat is not a recruiter or employment agency, but a contract HR company assisting us in the hiring process.  For more info, call Red Seat direct at (612)-405-2574.  We will confirm receipt of your resume within two business days.

Account Coordinator - Love food? Make a career of it!

Account Coordinator

Edina MN 55439 USA

Burley Foods (www.burleyfoods.com) is an Edina based 30-year supplier of ingredients and chef-designed dishes to local food companies.  Our busy office is a hub of innovation and communication with ingredient suppliers and the companies that rely on our team to order and ensure delivery of product in time for production.  We seek an entry level Account Coordinator to service our clients and assist with a variety of office responsibilities.  Burley Foods is a growing company, and there is opportunity to grow with us!  This is a Monday – Friday business hour position.  Account Coordinator duties include:

Client Service

- Enter, process, confirm, revise and track orders

- Set up new customers and update information in order entry system

- Handle documentation and information requests and follow up

- Work with customers and internal staff to resolve issues

- Create invoices

- Assist sales team with samples, documentation and follow-up

Office Support

- Prepare office for and greet and assist visitors

- Monitor and order office and kitchen supplies

- Answer and direct incoming phone calls

- Update phone directories and lists

- Coordinate phone and building maintenance issues

- Process mailings

- Print meeting agendas, orders

- Maintain marketing and supplier brochures

- Sales assistance such as sending / tracking samples

Qualified candidates will bring 1 - 3 years of prior customer-facing experience and an interest in the food industry.  This position requires high attention to detail, strong written and verbal communication skills, problem solving ability and intermediate computer skills. An AA or bachelor degree is desired, but not required.  Recent graduates and experienced candidates are encouraged to apply to this position.  We offer competitive annual compensation, bonus opportunity and full benefits.

If your qualifications and background match our needs, we look forward to hearing from you.  To Apply:  please forward your resume to our hiring resource, Red Seat:  burley@redseat.com. Red Seat is not a recruiter or employment agency, but a contract HR company assisting us in the hiring process. For more info, call Red Seat direct at (612) 405-2574.  We will confirm receipt of your resume within two business days.