Customer Service Manager – Thriving Manufacturer
Friday, December 9, 2016 at 1:47PM Customer Service Manager – Thriving Manufacturer
Plymouth MN 55447 USA
Radia (http://radiaproducts.com) engineers, designs and builds paint mixers, material handling products and other equipment that deliver exceptional quality, reliability and performance. Our products include an industry leading line of paint mixers that are used throughout the world. Located in Plymouth, we have an exciting opportunity for an experienced Customer Service Manager.
Our Customer Service Manager manages a 7-person Customer Service, Technical Service and Shipping team with responsibilities that include leading key initiatives focused on developing and improving department processes. Key output includes supporting revenue growth by ensuring a continued high level of customer satisfaction.
Duties include:
- Maintain appropriate staffing levels to meet Department needs
- Hire, train, support and develop team members
- Lead and see key Customer Care Department initiatives to completion
- Coordinate with Production and Procurement Departments to plan for customer equipment demands as needed
- Monitor and evaluate customer interactions, assessing existing and establishing new metrics to measure key customer care indicators
- Resolve escalated customer concerns and complaints, as needed
- Encourage employee retention through recognition, motivation and training
- Participate in company management meetings and communicate department solutions, successes, and opportunities
Qualified candidates will have 5+ years Customer Service Management or highly related experience, a Bachelor or Associates degree in business management or related, and proven success facilitating and managing process improvement initiatives and meeting key metrics. Intermediate skills with MS Office and knowledge of ERP and/or CRM, required. We offer highly competitive annual compensation, full benefits and the opportunity to lead in a growing and forward-thinking organization. We enjoy a fast paced, fun family-owned environment.
If your qualifications and interests match our needs, we look forward to reviewing your resume. To Apply please forward your resume to our hiring resource, Red Seat: radiamanager@redseat.com Red Seat is not a recruiter or employment agency but a contract HR company assisting us in the hiring process. For more information, call Red Seat directly at (612) 405-2574. We will confirm receipt of your resume within two business days.